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OpenTable is the leading supplier of reservation and customer relationship management solutions to the restaurant industry. We are currently recruiting talented, enthusiastic, and creative individuals. If you would like to apply for any of the openings posted below, please send us your résumé and a cover letter clearly identifying the desired position and your qualifications. Phone calls or recruiter inquiries are not welcome. OpenTable offers a competitive salary, stock options and benefits package. OpenTable is an equal opportunity employer.
Sr. Software Engineer (San Francisco, CA)
DescriptionAs a Sr. Software Engineer, you will be involved in the full lifecycle of website and application development. Responsibilities include designing, coding, debugging and optimizing both frontend and backend components as well as internal tools. You will also need to be able to analyze requirements, and collaborate with Product, Marketing and other internal teams to ensure successful completion of projects. In addition, you must be able to communicate well and work with external customers. We are looking for a self-starter who consistently delivers on time in a fast-paced team environment and who constantly looks to innovate and improve wherever possible.
Desired Experience- Must have at least 3 - 4 years of software engineering experience.
- Must have strong design skills. Must be able to explain products that you have designed, including tradeoffs you made and why.
- Must have proven track record of designing robust, scalable high-performance systems.
- Must have solid conceptual understanding of the end-to-end systems that you have worked on, including: how and why functions/features were distributed, performance/scalability tradeoffs.
- Must have excellent coding skills. Must have a strong fundamental grasp of programming concepts and constructs.
- Must have expertise in C#, .NET, HTML, CSS, AJAX/JavaScript, SOAP, REST, and other web technologies.
- Must have good database knowledge & skills, including SQL Server experience.
- Must be familiar with a source control system such as Subversion, CVS or similar systems.
- Must have good troubleshooting and problem-solving skills. Must be able to describe problems that you have solved including how you found the root cause and how you solved it.
- Must have experience with multi-threaded software.
- Must have experience identifying and evaluating new technologies.
- Must have experience working in a structured environment with a defined software development process, e.g. Agile, etc.
- Must have good communication skills, both verbal and written.
- Must be a self-starter and excellent team player.
- Must have experience working with customers – both external and internal.
- Must have experience leading a project. Includes making sure the project is on schedule, making decisions necessary to bring project in on time, and communicating status to management and peers.
- SEO knowledge and experience is a plus.
- Mobile development experience is a plus.
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. UI Software Engineer (San Francisco, CA)
DescriptionOpenTable needs talented engineers to join our Electronic Reservation Book team. This team is responsible for a number of products, including our high-performance caching server, message server, database validator, and the client and server components of the ERB.
The Sr. UI Software Engineer will report to the Director of ERB Engineering. This role requires architectural skill, substantial coding experience, and an interest in leading development of critical products for a rapidly growing Internet company.
This role is both client and server-side.
Responsibilities- Lead the design, development and maintenance of Win32 C++ client and server products (services mediating traffic between website and client/server software installed at customers locations)
- Develop and enhance advanced client UI
- Design and extend database schemas and T/SQL stored procedures
- Develop and extend new database schema and code in support of product features
- Tune and troubleshoot scaling product issues
- Work closely with multiple teams to coordinate feature development, integrate shared components and guide other teams releasing your software
- Provide leadership in technology and software development processes
- Work closely with and mentor other engineers in the team
- Own one or more core software product/services, including their design, implementation, and deployment
- Coordinate with multiple stakeholders and negotiate features within agile milestones
- Develop technical specifications and lead reviews of those specs
- Review test plans and guide QA and automation engineers on proper integration testing of new features
- Work closely with engineering management to estimate effort for product release cycles and roadmap
Desired Experience- 7+ years of commercial software development experience
- Deep Win32 C++ API knowledge, including XML, XPath, File I/O, encryption and decryption, ATL/STL, and GDI/GDI+
- Experience writing SQL server stored procedures in T/SQL
- Experience with Microsoft SQL Server
- Experience executing queries using ODBC or ADO
- At least 3 years experience working with scalable, high performance client/server infrastructure
- Strong background in object oriented design and development
- Significant experience developing and owning major revisions to an entire software product
- Experience with a wide range of common protocols including but not limited to HTTP, FTP, and SMTP
- Experience in designing software to be robust, extensible and maintainable
- Passion for collaborating with talented engineers to create innovative and new products in a fast-paced and challenging environment
- Excellent verbal and written communications skills
- Bachelor’s degree in technical field required (CS, CE, ME, EE, Math, Physics, etc.)
RequirementsMinimum job requirements: Minimum of 5 years of SQL or major database experience plus Bachelors Degree in Computer Science or equivalent combination of education, experience and/or training.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Senior QA Engineer (San Francisco, CA)
DescriptionThe Senior QA Engineer is responsible for finding all of the defects in complex features and products by designing test suites, organizing reviews and developing and executing tests cases. The ideal candidate requires minimal supervision and can develop work plans and tasks from high level goals. He or she can estimate and track project tasks and schedule, and is capable of leading small teams by example.
Responsibilities- Plans, organizes, and leads testing efforts.
- Designs/develops test plans, suites and cases (both manual & automated)
- Leads group test plan and case reviews to ensure complete test coverage.
- Executes test cases efficiently and effectively with an eye for detail
- Communicates well with product, marketing and engineering groups.
- Organizes, leads and participates in meetings to accomplish key goals
- Estimates and tracks project tasks and schedule. Takes corrective action to ensure that goals are met.
- Produces documentation for products including test matrices, test design documents, cases and plans.
- Contributes to process improvement and participates in product / engineering spec reviews
- Communicates well with customers or partners; may deliver internal presentations.
Desired Experience- Four year BS/BA degree preferred.
- 5+ years QA testing experience
- 2 years of work experience with SQL
- 2 years of work experience testing websites
- Solid understanding of Windows, networking, and internet fundamentals
- 2 years of work experience with client/server architecture and web server architecture
- Strong interpersonal and written and verbal communication skills
- Is a role model; demonstrates a ‘can-do’ attitude toward work and applies extra effort as needed to achieve goals.
- Possesses ability to multi-task
- Excellent communication and documentation skills are critically important
RequirementsMust be able to provide proof of eligibility to work in the United States.
Position Requirements:
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, talk and hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Engineering Lead, Professional Services (San Francisco)
DescriptionOpenTable needs a talented technical leader to lead custom development and 3rd level support for large customers who use our Electronic Reservation Book (ERB). This is a new role in our ERB engineering team. This team is responsible for deign, development and support of our client-service Electronic Reservation Book system and related products.
This role requires experience in a professional services organization, solid coding experience, good writing and communication skills, the ability to work closely with customers and team members, and an interest in leading development of critical products for a rapidly growing Internet company.
This role involves interacting with technical resources at some of our larger customers. You will be the primary technical contact with these customers.
Responsibilities- Represent OpenTable technically to large enterprise customers
- Serve as point of contact for receiving requests for custom work items, generating price quotes and schedules, securing agreement, and following up to ensure commitments are met
- Develop technical specifications for customizations and lead reviews of those specs
- Review test plans and guide QA and automation engineers on proper integration testing of customizations
- Implementation enhancements to database schemas and T/SQL stored procedures as needed
Desired Experience- 3+ years experience in consulting or a professional services organization with at least one year in a role with responsibility for managing customer relationships
- Excellent verbal and written communication skills
- 3+ years of commercial software development experience
- Solid Win32 C++ API knowledge, including File I/O, encryption and decryption, ATL/STL
- Experience with Microsoft SQL Server, including writing SQL server stored procedures in T/SQL
- Experience executing queries using ODFC or ADO
- Solid background in object oriented design and development
- Experience in designing software to be robust, extensible and maintainable
- Bachelor’s degree or equivalent experience in technical field required (CS, CE, ME, EE, Math, Physics)
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. Software Engineer, ERB (San Francisco)
DescriptionOpenTable needs talented engineers to join our Electronic Reservation Book team. This team is responsible for a number of products, including our high-performance caching server, message server, database validator, and the client and server components of the ERB.
The Sr. Software Engineer will report to the Director of ERB Engineering. This role requires solid coding experience, ability to multitask between three or four internal products, and an interest in leading development of critical services for a rapidly growing Internet company.
This role is both client and server-side.
Responsibilities- Lead the design, development and maintenance of Win32 C++ client and server infrastructure products (services mediating traffic between website and client/server software installed at customers locations)
- Design and develop a new automated installation solution based on technologies such as NAnt/MSBuild and InstallShield
- Develop deployment solutions for our database schemas and T/SQL stored procedures
- Work closely with multiple teams to coordinate feature development, integrate shared components and guide other teams releasing your infrastructure software
- Provide leadership in software deployment and monitoring processes
- Own one or more core software product/services, including their design, implementation, and deployment
- Coordinate with multiple stakeholders and negotiate features within agile milestones
- Develop technical specifications and lead reviews of those specs
- Review test plans and guide QA and automation engineers on proper integration testing of new features
- Work closely with engineering management to estimate effort for product release cycles and roadmap
Desired Experience- 4+ years of commercial software development experience
- Solid Win32 C++ API knowledge, including XML, XPath, File I/O, encryption and decryption, ATL/STL
- Experience writing SQL server stored procedures in T/SQL
- Experience with Microsoft SQL Server
- Experience executing queries using ODBC or ADO
- At least 1 year experience working with deployment or installation of client/server systems
- Solid background in object oriented design and development
- Experience developing and owning major revisions to an entire software product
- Experience in designing software to be robust, extensible and maintainable
- Passion for collaborating with talented engineers to create innovative and new products in a fast-paced and challenging environment
- Excellent verbal and written communications skills
- Bachelor’s degree in technical field required (CS, CE, ME, EE, Math, Physics, etc.)
- Experience with InstallShield preferred
- Experience processing and aggregating large amounts of data preferred
- Experience with a wide range of common protocols including but not limited to HTTP, FTP, and SMTP preferred
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. Database Engineer (San Francisco, CA)
DescriptionAs a Sr. Database Engineer, you will be responsible for managing the database schema, creating and maintaining the data dictionary, ensuring data integrity and providing reporting data to business users. We are looking for someone with several years experience as a DBA and with the desire to focus on the reporting and application development area. Responsibilities also include working with the Operations DBA to monitor system health and performance, as well as being on-call for database issues.
Desired Experience- 5+ years hands-on experience with SQL Server
- Must have experience with supporting business needs by translating department requests for reports into well-formed, optimized SQL queries
- Experience in SQL Server database development using various T-SQL programming techniques
- Must have significant experience & ability to design for performance, and to perform root cause analysis for performance issues
- Must have experience with, and ability to perform failover in high availability systems by using log shipping, replication and database clustering
- Must have experience with, and ability to support software engineers on high performance database schema design and data modeling, as well as optimizing queries
- Must have DBA experience managing SQL Server and preferably also MySQL in production/QA/dev environments including installation, configuration, backup, recovery, upgrades and schema changes, etc.
- Must have experience with, and ability to quickly diagnose server problems and employ preventive measures to maintain high availability servers
- Must have experience making decisions or recommendations on resolutions in critical down time situations
- Must have experience with, and ability to develop and monitor backup and recovery processes
- Must have experience with both DTS and SSIS
- Must be familiar with a source control system such as CVS, Subversion, ClearCase, or similar systems
- Must have strong communication skills, both verbal and written
- Must be a self-starter and excellent team player
- Must have experience working with customers – both external and internal
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
QA Engineer (San Francisco, CA)
DescriptionReporting to the QA Supervisor, the QA Engineer should have the tracking ability of a sleuth and analytical skills of a scientist. As any detective, the QA Engineer should be creative in hunting down software defects within a complex system and providing valuable evidence (of steps to reproduce) to help further the investigation. As an analytical scientist, the QA Engineer should use reasoned expertise to devise test plans, conduct test cases and uncover and analyze software errors. QA Engineer should be confident in coverage and reporting, consistent in finding genuine flaws, and methodical and determination in finding faulty patterns in software and systems.
The ideal candidate requires minimal supervision and can develop test cases based on a set of test goals. The candidate can also organize and track a plan for developing or executing test cases.
- Design/develop test suites and cases (both manual & automated) for complex product upgrades
- Contributes to group test plan and case reviews to ensure complete test coverage
- Executes test cases efficiently and effectively with an eye for detail
- Communicates well with product, marketing and engineering groups
- Participates in meetings to accomplish key goals.
- Estimates and tracks project tasks and schedule.
- Produces documentation for products including test design documents and test cases
- Contributes to process improvement and participates in product / engineering spec reviews
- Communicates well with customers or partners; may deliver internal presentations.
Desired Experience- Four year BS/BA degree required
- 3+ years QA testing experience required
- Solid understanding of MS Windows, networking and documentation skills are critically important
- Solid understanding of client/server architecture and web server architecture
- SQL knowledge a plus
- Excellent communication and documentation skills are critically important
- Strong interpersonal and written and verbal communication skills
- Be passionate about QA and demonstrate a ‘can-do’ attitude toward work and applies extra effort as needed to achieve goals
- Possess ability to multi-task
- Understanding of Internationalization & Localization
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Accounts Receivable Specialist (San Francisco, CA)
DescriptionAccount Management
- Design and implement collection strategies and resolve collection issues in collaboration with management, internal partners and customers
- Appropriately escalate collection issues both internally and within the customers’ organization
- Effectively collaborate with internal partners and communicate a single message to our customers
- Field incoming customer requests from our billing phone queue and general e-mail account
- Research and resolve accounting inquires from customers
- Identify and resolve root causes
Account Maintenance
- Apply daily cash receipts
- Enter various adjustments against AR
- Organize and maintain customer files
- Reconcile customers’ information in 3 interrelated databases
- Various ad hoc projects
Desired Experience- 3 years related experience
- College degree preferred
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner
- Strong organizational skills: task prioritization, effective time management
- Performs well under pressure and meets aggressive deadlines
- Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects
- Thorough knowledge of Microsoft Word, Excel and Outlook required
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, talk, and hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Client Relations Associate (London, UK)
DescriptionReporting to the Director of European Operations, the Client Services Representative will join a telephone based group that assumes responsibility for the restaurant relationship after system is installed. S/he will be primary contact for restaurant customers in order to maximize customer satisfaction and drive deep utilization of OpenTable products and services. S/he will encourage restaurants to increase their online inventory, engage with the marketing tools in the OpenTable system, enable online reservations from the restaurant’s website, and participate fully in OpenTable promotions. These activities will be in both one-to-one format as well as via online training seminars. The incumbent will also be responsible for the day to day account administration whose duties include assisting restaurants with website updates, internal processing for the addition and removal of products, and account termination.
Responsibilities- Reach out to restaurants partners via telephone to train, educate, encourage, problem-solve and gather customer feedback.
- Work with restaurants to maximize their online opportunity by improving their software configuration and engaging more fully with OpenTable’s online promotions.
- Lead regular online seminars whose subjects range from basic software training to online marketing best practices.
- Act as an advocate for restaurant customers, resolving cross-functional issues.
- Work with the Customer Support and Field Operations teams to escalate technical problems and enhance customer satisfaction.
- Act as the high-level point of escalation for restaurant customer concerns.
- Manage restaurant retention rate; aid in the re-signing of customer with expired contracts.
- Assist restaurants with website changes, product additions, product removals, and other account status change processes.
Desired Experience- 2-3 years account management experience in a telephone-based support center environment
- Excellent communication, listening, influencing and training skills
- A demonstrated client services bias
- Proven ability to work effectively in a dynamic call-centre environment and across departments to solve problems and achieve results
- Demonstrated success building and maintaining business / customer relationship remotely
- Excellent organization and time management skills
- Knowledge of the hospitality / restaurant industry is a must
- Proven training experience
- German language knowledge is beneficial but not crucial
To apply, click here. |
Product Manager – Website (San Francisco, CA)
DescriptionWe are looking for a product manager to join the OpenTable website product team. This product manager will be responsible for defining and implementing new features on the OpenTable website with a focus on content, personalization, and social media.
Responsibilities- Define functionality of key website features, focusing on helping consumers find restaurants using personalization and social strategy.
- Conduct and facilitate periodic user testing sessions to help guide product definition.
- Create product documentation, and work closely with engineering and marketing to ensure smooth launch and delivery of product releases.
- Use data, research, and testing to prioritize feature development and create a product roadmap.
- Work with website designers to iterate and measure design of new features.
- Track website bugs and contribute to bug reporting and quality assurance testing.
- Measure, analyze, and determine reporting metrics for various features using internal data and web analytics tools.
- Coordinate and collaborate with other product team members to ensure strategic objectives are being met.
- Contribute to daily website maintenance and production.
Desired Experience- 3-5 years experience in website product management for a consumer-facing website.
- Demonstrated experience and aptitude for complete product/project workflow processes including requirements gathering, analysis & design, implementation, testing, deployment and communication.
- Solid understanding of consumer website behavior, website design, and user interface testing and best practices.
- Experience working with social strategy, user-created content, and/or personalization tools.
- Management of user communities or execution of social media marketing, collaborative filtering or behavioral targeting campaigns a plus.
- Strong organizational skills: task prioritization, effective time management, meeting facilitation, conflict resolution, and risk identification and mitigation.
- Excellent interpersonal, written and verbal communication.
- Ability to work independently and gather information without supervision.
- Strong analytics skills and experience with leading web metrics tools such as Google Analytics and Omniture.
- Experience with MS Project, MS Excel, MS Access, and MS Office Suite, and defect tracking tools.
- Restaurant industry experience and/or a passion for food and dining a plus.
- BA/BS degree required
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Product Manager, OpenTable Restaurant Software (San Francisco, CA)
DescriptionThe Restaurant Software product manager will play a crucial role in the development of features and services related to the OpenTable Restaurant Software suite of products. S/he will work as part of a product team to define product strategy and roadmaps; collect and prioritize business and customer requirements; and measure and track success against key performance metrics.
Responsibilities- Work with external and internal stakeholders to develop product requirements, prioritize enhancements, and manage projects to completion.
- Work closely with engineering to develop easy-to-use features and functionality that delivers against the key needs of the customer.
- Work collaboratively with other Product Managers in support of deliverables on related product roadmaps.
- Support the OpenTable Sales and Operations teams in answering product and technical questions and providing product documentation and training.
- Do customer and competitive research to inform product decisions and identify opportunities.
- Use metrics to measure effectiveness and drive improvement.
- Build positive relationships and trust over time through a strong commitment to high quality & on time delivery.
RequirementsTo perform this job successfully, candidates must possess the knowledge, skills, and abilities listed in this section. The ideal candidate will have:
Product Management and Development
- 3-5 years of experience in product management with a focus on user-centered design. Candidates must show a strong ability to collaborate with engineering teams on product design, prioritization, and troubleshooting.
- An understanding of the end-to-end product development process, including requirements gathering, analysis & design, implementation, testing & deployment.
- Excellent writing skills with extensive experience in writing requirement specifications for new product development.
- Experience in setting up and conducting paper prototyping and usability testing sessions to test concepts and early product designs with end users.
- Ability to create design mockups with graphics software (Illustrator, Photoshop, MS Paint, etc.).
Interpersonal Skills
- Strong meeting facilitation skills to drive information-gathering and design meetings across functions and with customers.
- Strong organizational skills: task prioritization, effective time management, conflict resolution, and risk identification and mitigation.
- Excellent interpersonal, written, and verbal communication.
- Proven ability to train internal teams and external customers on the product.
- Other Skills
- Working knowledge of information technology concepts (e.g. databases, application logic, user interface, networking, security, etc.) and database skills.
- Proficient in the MS Office suite, defect tracking tools, and graphics software.
Education:
- BA/BS degree required, MBA preferred
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Account Executive (Austin / San Antonio, TX)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. Excellent written and oral communication skills, very good negotiation and decision-making skills, strong quantitative and analytical skills. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Inside Sales Representative (San Francisco, CA)
DescriptionReporting to the Director of Inside Sales, this position is responsible for generating revenue by assisting existing OpenTable Clients increase their revenue and efficiencies with various OpenTable services. He or she will be responsible for making outbound calls, tracking and reporting daily activity, following up on leads, maintaining a customer relations database, identifying additional opportunities and other duties as required. The position will be expected to meet monthly sales objectives.
Desired Experience- 2 - 5 years inside sales experience
- Some college preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven record of successful telephone sales. The successful candidate will be able to demonstrate their experience in consistently making 45+ outbound calls per day. The ideal candidate must be results driven with a passion to excel. Candidate must have excellent organizational and time management skills. This position requires a person to consultatively sell OpenTable services to our existing Customer base. Computer literacy in MS Office suite is a must. Must be self-motivated and have the ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Must be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
To apply, click here. |
Sales Associate (San Francisco, CA / Western Region)
DescriptionReporting in to the Director of Sales and based in a home office, the Sales Associate will have responsibility for initiatives that increase sales effectiveness and efficiency. These responsibilities include but are not limited to:
Responsibilities- Generate sales leads. Assist with sales prospecting both on the phone and in-person to schedule appointments for Account Executives in their region
- Implement lead generation programs as they are developed by the Restaurant Marketing team
- Create and distribute sales messages to restaurant prospects using traditional mailings and targeted email marketing
- Support OTConcierge sales efforts. Enlist and train area concierge for online booking of reservations.
- Provide general sales support to North American sales team. Ensure lead handoffs to Account Executives are successful, and exceed customer's satisfaction
- Respond to requests from prospects for additional product information
- Keep management informed of all activity, including timely preparation of reports
- Organize, prepare for and attend regional tradeshows
- Some travel required for market research and sales initiatives
Desired Experience- 1-2 years of work experience
- Inside or outside sales experience a plus
- Ability to multitask and work independently
- Strong computer and organizational skills
- Excellent PowerPoint and Excel skills
- Superior communication skills, both written and verbal
- Strong attention to detail
- Experience with SalesForce preferred
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee may be required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
To apply, click here. |
Major Account Executive (London, UK)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned targeted corporate groups and hotels. S/he must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. In addition there is also an emphasis in account managing and growing new and existing group accounts. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience in Key/Major accounts is required.
- Proven track record of exceeding sales objectives.
- University degree preferred.
- Knowledge of restaurant operations and marketing a plus.
- Prior knowledge or experience of assigned territory/account type a plus.
RequirementsCandidate should have a proven track record of consultative selling success, relationship building and networking. The ideal candidate must be competitive, tenacious, enthusiastic and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organisational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Must be able to provide proof of eligibility to work in the European Union.
To apply, click here. |
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